Disability Services


FreeWheeler chair at Collaroy

Contacts at Council

Our Disability Information Officer provides information and links people with disabilities, their families, carers and service providers with the resources they need. Available Monday, Wednesday and Thursday from 9 am till 5 pm. Call on 9942 2686 or email Marjorie.Janz@northernbeaches.nsw.gov.au.

Our Aged and Disability Development Officer works with community service providers to connect older people, people with disabilities and their carers to the right services, and to ensure our facilities are accessible for everyone. Call Anneke Barnes on 9942 2560 or email communityagedservices@northernbeaches.nsw.gov.au.   

Disability Newsletter

Northern Beaches Council produces a disability newsletter which is emailed every three weeks to 1,400 people and organisations every throughout the Northern Sydney region.

To receive the newsletter by email in Microsoft Word or pdf format or large print, please contact Marjorie.Janz@northernbeaches.nsw.gov.au or 9942 2686 with your name, suburb and phone number.

Expo of NDIS Service Providers for the Northern Beaches

In November 2016 and March 2017, Council held Expos of organisations that provide the supports that Northern Beaches residents may have noted in their NDIS plan. Everyone, especially people with disability and their family and friends, is welcome to chat with service providers and staff representing NDIA, Local Area Coordination NDIS team and Ability Links. Special seminars are held during the expo for families of young children (0-8), students and school leavers, or adults, as well as a session on Plan Implementation. No RSVP needed. The Booklet of service provider information from the March 2017 expo can be found under the Documents menu on the right side of this page.

Expressions of Interest for the next expo in October 2017 will be available as of 1 September on this page.

For information, contact staff on 9942 2686 or marjorie.janz@northernbeaches.nsw.gov.au.

Collaroy Accessibility Precinct

Our all-abilities precinct at Collaroy Beach features great facilities for wheelchair users and anyone with a mobility disability. You can see the plans on the Collaroy Accessibility Precinct page. 

These are:

  • A FreeWheeler wheelchair to use on the beach
  • A Liberty Swing for wheelchair users (use your MLAK key)
  • A submersible wheelchair to go down the ramp into the pool
  • Wider parking spaces near the enclosed children’s playground
  • Accessible toilets (use your MLAK key or when they are on duty, consult Council's Collaroy Lifeguards)
  • Fixed Lifting Hoist and Change Table located within the accessible toilets (See Help Guides in the right sidebar for more details.)
  • Wheelchair-accessible bus on Pittwater Road

LINCS Community and Disability Information Database

LINCS provides contact details and descriptions of community services across Warringah, Sydney and beyond. The database identifies those organisations that service and support everyone in the community, including groups such as older adults, people with a disability, youth and people of a multicultural background. For information or to let us know of any changes to the database information, contact Council's Disability Information Officer on 9942 2686 or email Marjorie.Janz@warringah.nsw.gov.au.

Other Resources

National Disability Insurance Scheme

Warringah was the first council in NSW to officially endorse the 'Every Australian Counts' Campaign for a National Disability Insurance Scheme.

The National Relay Service

This provides assistance for people with hearing, speech or communication difficulties. Call 133 677 so a telephone interpreter can relay your call (via voice, TTY, modem) to and from the staff at the Council, or visit National Relay Service.

The Translating and Interpreting Service

Phone TIS at 13 14 50 for an interpreter for people who do not speak English, and for agencies and businesses that need to communicate with their non-English speaking clients. In more than 170 languages and dialects.  


The Master Locksmith key (MLAK) allows people with disabilities 24 / 7 access to public facilities (like accessible toilets, elevators at railway stations, Liberty swings) by using a universal key and lock. See the document in the right sidebar for purchase details and locations.

Feedback and Complaints

As a consumer of government and community services in NSW, you have a right to expect that the services you receive will meet your needs.
Obligations are placed on government agencies and services to promote and protect the rights of people who use their services. Some of these obligations are contained in laws; others are spelt out in service standards and policies that those agencies and services should follow.

For compliments and complaints regarding council submit an online form or contact Warringah Disability Services who can support and direct you to the relevant department.

For complaints about a provider of community services contact the Ombudsman NSW
Telephone 9286 1000
Translating and Interpreter Service (TIS) 131 450
Text phone (TTY) 02 9264 8050

If you are deaf, have a hearing impairment or speech impairment, contact us through the National Relay Service:

Speak and Listen users phone 1300 555 727 then ask for 02 9286 1000.
NRS Internet relay users connect then ask for 02 9286 1000.

For reporting cases of neglect and abuse of people with disabilities within the community contact the Ombudsman NSW or the National Disability abuse and neglect hotline:

Telephone 1800 880 052  Translating and Interpreter Service (TIS)  14 14 50

Advocacy Information

For advocacy services please contact Disability Advocacy Agencies NSW

For mediation support please contact the NSW Government Community Justice Centre 1800 990 777

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service on 1800 555 677 and then ask for 1800 990 777

Warringah Council Disability Services are partly funded by Family and Community Services: Ageing, Disability and Home Care NSW.

In this section you can find

Liberty swing

Liberty Swing

Fly high with our Liberty Swing, available at Collaroy Beach to all wheelchair users. An MLAK key (yours or ask one of our Lifeguards) will open the...
FreeWheeler chair at Collaroy

FreeWheeler Wheelchair

The FreeWheeler takes you where most wheelchairs can only dream of – onto the sand and into the water. Council has two FreeWheelers available for ...